JustAct - Manager - Dispatch Operations

About the job:

Manager - Dispatch Operations:

• Location: Chennai
• Experience: 5 - 8 years
• Function: Operations / Dispatch
• Employment: Full-time

About JustAct:

JustAct is an AI-powered dispute resolution technology company serving banks, NBFCs, enterprises and other organisations across India.

As part of our operations, we manage high-volume, time-sensitive dispatches of legal notices and case-related documents to respondents across multiple locations.

About the Role:

We are looking for a Manager - Dispatch Operations & Fulfilment to own and streamline our end-to-end dispatch operations.

The role will be responsible for ensuring that every dispatch is processed on time, tracked accurately, supported by verifiable proof of dispatch/delivery, and properly reconciled and reported.

The person will build robust processes, manage external vendors, establish accountability mechanisms and ensure strict adherence to defined operational SLAs.

This is a process-intensive, high-volume operations role requiring strong execution discipline and excellent MIS and vendor-management capabilities.

Key Responsibilities:

• Own end-to-end dispatch operations for legal notices and case-related documents.
• Plan, coordinate and monitor high-volume, time-sensitive dispatches across multiple locations.
• Establish and enforce SOPs, SLAs, checklists and quality controls for dispatch operations.
• Manage and monitor courier and dispatch vendors and ensure adherence to agreed timelines.
• Ensure 100% capture and reconciliation of dispatch and delivery evidence, including tracking IDs, delivery reports, acknowledgements and other available proof of delivery.
• Ensure vendors provide timely and accurate dispatch and delivery reports.
• Track every dispatch from initiation through delivery/return and identify exceptions proactively.
• Establish systems to prevent false, delayed or incomplete dispatch reporting by vendors.
• Build dashboards and MIS for daily/weekly monitoring of dispatch status, pending items, exceptions and vendor performance.
• Identify operational bottlenecks and continuously improve turnaround time, accuracy and process compliance.
• Coordinate closely with Case Management, Operations, Technology and external vendors.
• Conduct regular vendor performance reviews and drive corrective actions.
• Build a scalable dispatch operation capable of handling significant growth in volumes without compromising accuracy or timelines.

What We Are Looking For:

• Graduate/PG Preferred with 5 - 8 years of experience in dispatch, fulfilment, logistics or high-volume operations.
• Experience in e-commerce, BFSI, logistics, courier, document processing or similar high-volume environments preferred.
• Experience managing multiple vendors and large-scale, time-sensitive dispatch operations.
• Strong understanding of tracking, reconciliation, proof of delivery and exception management.
• Strong process-orientation with the ability to build SOPs and operational controls from the ground up.
• Excellent MIS, Excel/data management and reporting skills.
• Strong vendor-management and negotiation skills.
• Ability to identify gaps, enforce accountability and ensure process adherence.
• Strong attention to detail and ownership mindset.
• Comfortable working in a fast-paced, deadline-driven environment