Commercial Product Manager

Commercial Product Manager

Would you like to build products to delight our customers?

Can you use a data-driven approach to uncover information and opportunities?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from todays top model creators for each individual legal use case.

About the Role

The Commercial Product Manager will own one or more product/solution and lead commercial rollout and product lifecycle in-market. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate customer issues based on relevant data for timely resolution and also lead the demo/product showcase to key stakeholders at program milestones. The Product Manager is key person involved in Go To Market strategy and execution, working alongside Sales and Marketing driving business growth.

Responsibilities

Customer Focus

• Interacts frequently with customers, and generates customer requirements.
• Anticipates customer needs and prioritizes those for the organization.
• Understands how his/her role impacts customer satisfaction.
• Analyzes and interprets what is happening in the market, driven by the latest news and trends, particularly competitive announcements and events.
• Predicts short term market changes and implications on the product.
• Continuously aims to meet customer expectations without compromising commercial viability and quality of the product.

Data-Driven Decision-Making & Analysis

• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
• Demonstrates the ability to make trade off decisions between potential product capabilities.
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
• Effectively manages day-to-day issues and problems without intervention.
• Generates new ideas by analyzing product data for insights.

Go to Market & Product Marketing Lifecycle

• Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders
• Assists on product rollout launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
• Offers enablement sessions and provide materials in support of operations for market rollout, for Sales and customer facing teams
• Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.

Product Delivery & Development Lifecycle

• Solves customer issues with product and content aligned with business goals
• Has a deep understanding of product features, value proposition, customer Use Cases; able to develop User story, prototypes and test hypotheses
• Lead product discovery, according to defined process, for new product and feature development.
• Manages end to end product lifecycle, provide periodic review and analysis of product performance, and recommendation for investment and divestment

Strategy & Commercial Acumen

• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
• Independently uses information derived from competitive analysis to drive product direction and strategy.
• Understands, formulates and budgets the operating costs required to deliver the revenues
• Creates product development plans including opportunity assessment and business case.

Technical Skills

• Considers high-level technical approaches to use when prioritizing functionality.
• Is proficient with technologies and AI
• Has a firm grasp of data, technical principles and best practices of product management

Requirements

• Show a customer-centric focus when creating solutions
• Minimum Years of PM Experience: 4 years
• Able to collaborate with cross-functional teams to create, and rollout successful products to customers
• Have great experience working as a Product Lead, delivering enhancements and innovation to customers contributing to business growth
• Have excellent communication skills and the ability to present complex information to a variety of audiences
• Have a proficient background in various technologies including Microsoft suites, Power BI, data analytics tools and AI tools
• Bachelors degree in commercial discipline ( Product, Marketing, Business, Law). MBA is preferred.