Life Insurance Policy Servicing Executive

What role you will play in team: You'll be responsible for providing exceptional customer service, resolving policyholder inquiries, and ensuring smooth operations related to policy servicing.

What you will do: Process policy changes, handle premium payments, provide updates on claims, and address general policyholder inquiries.

Key responsibility:

• Respond promptly and efficiently to policyholder inquiries.
• Process policy changes (address updates, beneficiary changes etc.).
• Handle premium payments and manage outstanding premiums.
• Provide updates on claim status to policyholders.
• Maintain accurate and up-to-date policy records.
• Escalate complex issues to the appropriate team members.

Required Qualification and Skills:

• Bachelor's degree or equivalent.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to handle high volumes of inquiries effectively.
• Strong organizational and time-management skills.
• Proficiency in MS Office Suite.

Benefits Included:

• Competitive salary and benefits.
• Opportunities for professional development.
• Job security with a well-established organization.

A Day in the Life: A typical day involves responding to numerous calls and emails from policyholders, processing transactions, and keeping meticulous records of all interactions.