Housekeeping Supervisor

Role & responsibilities

• Daily Operations: Supervise and coordinate the daily activities of room attendants, cleaners, and laundry staff to ensure smooth operations.
• Inspections & Standards: Conduct regular inspections of resident rooms, corridors, laundry, and public/common areas to ensure compliance with organizational cleanliness, safety, and maintenance standards.
• Resident Experience: Address resident and guest requests, feedback, and complaints promptly with professionalism, empathy, and a focus on service recovery.
• Team Leadership: Train, guide, and motivate housekeeping staff, ensuring adherence to SOPs, service standards, and the organizations EPIC values (Excellence, Professionalism, Integrity, Compassion).
• Roster & Assignment: Assist in preparing duty rosters, assign responsibilities effectively, and monitor task completion.
• Inventory & Supplies: Ensure adequate stock and proper usage of cleaning materials, equipment, resident amenities, and linens while maintaining cost controls.
• Health & Safety: Enforce high standards of hygiene, sanitation, and infection control in compliance with safety and health regulations, with particular focus on elder well-being. Maintain updated MSDS (Material Safety Data Sheets) for all cleaning chemicals in use, and ensure the safe handling, usage, and storage of cleaning equipment, tools, and chemicals.
• Waste Management

• a. Ensure proper segregation of waste at source (wet, dry, biomedical, e-waste, recyclables).
• b. Monitor the collection, storage, and timely disposal of waste in full compliance with local regulations.
• c. Maintain detailed records and logs of waste collected and disposed for audit and reporting purposes.
• d. Educate and train staff on correct waste segregation and safe handling practices.
• e. Coordinate with authorized vendors for waste pickup and ensure alignment with sustainability and environmental initiatives.

• Cross-Department Coordination: Work closely with other departments (F&B, Maintenance, Nursing, Wellness) to ensure seamless service delivery for residents and guests.
• Documentation & Reporting: Maintain accurate records of attendance, room status reports, cleaning schedules, and inventory levels; support audit readiness.
• Continuous Improvement: Recommend process improvements, training needs, or technology adoption to enhance operational efficiency and resident satisfaction. Identify snags and ensure on time closure.
• Values Alignment: All employees are expected to demonstrate and uphold the organizations core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners.

Preferred candidate profile

• Diploma/Degree in Hotel Management or related field preferred.
• 2–4 years’ experience in housekeeping, with at least 1 year in a supervisory role.
• Knowledge of housekeeping procedures, cleaning agents, and equipment.
• Understanding of laundry operations preferred.
• Computer literacy in MS Office and housekeeping management systems.