Maintenance Supervisor

Role & responsibilities

1. Maintenance Operations Oversight

• Plan, supervise, and monitor all preventive and corrective maintenance activities across the community.
• Ensure timely resolution of plumbing, electrical, HVAC, civil, and general maintenance issues.
• Prioritize breakdowns and emergencies to minimize resident inconvenience and operational disruption.
• Ensure maintenance SLAs and turnaround times are met consistently.

2. Team Supervision & Workforce Management

• Supervise and guide multi-skilled technicians and maintenance staff.
• Allocate daily tasks, shifts, and responsibilities based on operational needs.
• Monitor attendance, productivity, and discipline of the maintenance team.
• Provide on-the-job coaching, technical guidance, and skill development support.

3. Preventive Maintenance & Asset Care

• Develop, implement, and monitor preventive maintenance schedules for all assets and utilities.
• Maintain asset registers, equipment history cards, and maintenance logs.
• Identify recurring failures and recommend corrective or replacement actions.
• Coordinate periodic inspections and servicing with AMC vendors.

4. Vendor & AMC Management

• Coordinate with external vendors, contractors, and service providers.
• Ensure quality of work, adherence to safety norms, and timely completion.
• Verify service reports, invoices, and work completion before certification.
• Escalate vendor performance issues and recommend corrective actions.

5. Health, Safety & Compliance

• Ensure compliance with health, safety, fire, electrical, and statutory regulations.
• Enforce use of PPE and safe work practices at all times.
• Identify hazards, conduct risk assessments, and implement preventive controls.
• Support fire drills, mock drills, and emergency preparedness activities.

6. Resident & Stakeholder Coordination

• Ensure prompt and courteous response to resident maintenance requests.
• Coordinate maintenance work to minimize disruption to residents.
• Escalate unresolved or sensitive issues to Operations / Centre Head.
• Support resident satisfaction through proactive facility upkeep.

7. Documentation, Reporting & MIS

• Review and validate daily work orders, maintenance logs, and checklists.
• Maintain records of spares, consumables, utilities, and service schedules.
• Monitor EB/DG readings, water consumption, and energy usage.
• Submit daily, weekly, and monthly maintenance reports to management.
• Highlight risks, aging assets, and budget-impacting issues proactively.

8. Inventory, Budget & Cost Control

• Monitor consumption of spares, tools, and consumables.
• Ensure optimal inventory levels and prevent pilferage or wastage.
• Support budget adherence through efficient planning and cost control.
• Recommend energy-saving and sustainability initiatives.

9. Emergency & Critical Incident Management

• Lead response during emergencies such as power failure, water leakage, fire alarms, or equipment breakdowns.
• Coordinate with internal teams and external agencies as required.
• Ensure incident documentation, root cause analysis, and corrective action tracking.

10. Training, Quality & Continuous Improvement

• Identify training needs for maintenance staff and coordinate skill development.
• Ensure compliance with quality standards and internal audit requirements.
• Support continuous improvement initiatives related to infrastructure reliability and safety.

11. Values & Conduct

• Uphold and role-model the organizations EPIC values Excellence, Professionalism, Integrity, and Compassion.
• Demonstrate accountability, fairness, and respect in all interactions with residents, staff, and partners.

Preferred candidate profile

• ITI / Diploma / Degree in Electrical, Mechanical, or Facilities Management preferred.
• 7–10 years of experience in maintenance operations, preferably with 1–2 years in a supervisory role.
• Prior experience in residential communities, hospitals, hotels preferred.
• Strong understanding of preventive maintenance, safety standards, and vendor management.