Sales Manager

Role & responsibilities

1. Sales Strategy & Execution

• Lead the sales process from prospecting to closure across assigned senior living projects.
• Develop and implement sales plans to achieve monthly and annual revenue targets.
• Conduct high-quality presentations, negotiations, and deal finalizations.
• Ensure consistent pipeline development through proactive engagement with prospects and channel partners.
• Deliver a premium customer experience at every stage of the sales cycle.

2. Lead Management

• Drive timely response and follow-up for all leads through the CRM system.
• Monitor lead-to-conversion ratios and ensure leads progress effectively through the sales funnel.
• Guide the sales team in handling inquiries, nurturing prospects, and achieving higher conversion rates.

3. Customer Engagement & Relationship Management

• Maintain strong relationships with booked customers, providing project updates and resolving queries.
• Drive referral programs and leverage satisfied customers as brand ambassadors.
• Ensure prompt resolution of customer grievances and escalate unresolved issues where necessary.

4. Market Research & Competitive Intelligence

• Track market dynamics, competitor offerings, and emerging customer expectations.
• Share actionable insights with senior management to refine pricing, positioning, and promotional strategies.
• Recommend tactical interventions to strengthen sales performance.

5. Reporting & Analytics

• Deliver daily, weekly, and monthly sales reports, including funnel performance, conversion ratios, and competitor analysis.
• Analyse CRM data to monitor performance and optimize decision-making.
• Present periodic sales performance reviews to management with recommendations.

Preferred candidate profile:

• 5-8 years of proven experience in residential real estate or senior living sales, with at least 2-3 years in a managerial role.
• Strong track record of achieving sales targets and closing high-value deals.
• Excellent negotiation, communication, and team management skills.
• Deep knowledge of real estate transactions, documentation, and customer engagement.
• Proficiency in CRM platforms and MS Office Suite(Excel, PowerPoint, Word).
• Fluency in English; knowledge of regional languages preferred.