An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Job Title: Customer Support Executive
- Department: Customer Support
- Industry: Healthcare
- Location: [Bengaluru / Insert Location]
- Experience: 02 Years
- Employment Type: Full-Time
Job Summary:
We are looking for a dedicated and empathetic Customer Support Executive to handle patient and client interactions in the healthcare domain. The role involves addressing queries, resolving complaints, coordinating with internal teams, and ensuring a smooth patient/customer experience.
- *Key Responsibilities:*
- Handle inbound and outbound calls related to healthcare services.
- Respond to patient/customer queries via phone, email, and chat.
- Provide accurate information regarding services, appointments, billing, and reports.
- Coordinate with internal departments (Operations, Billing, Medical Team) for issue resolution.
- Maintain and update customer records in CRM systems.
- Follow up with patients/customers to ensure issue closure.
- Escalate critical cases to the concerned team on time.
- Maintain confidentiality of patient information as per healthcare compliance standards.
- Achieve defined SLA and quality metrics.
Skills
EnglishHindi SpeakingDomestic Voice ProcessVoice ProcessDomesticHindiVoiceCustomer SupportCustomer SupportOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
New Operations Maintenance & Support roles in Hybrid - Bengaluru(HSR Layout +3).
One email a day. Unsubscribe any time.
