Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
Job Title: Customer Support Executive
Department: Customer Support
Industry: Healthcare
Location: [Bengaluru / Insert Location]
Experience: 02 Years
Employment Type: Full-Time
Job Summary:
We are looking for a dedicated and empathetic Customer Support Executive to handle patient and client interactions in the healthcare domain. The role involves addressing queries, resolving complaints, coordinating with internal teams, and ensuring a smooth patient/customer experience.
*Key Responsibilities:*
Handle inbound and outbound calls related to healthcare services.
Respond to patient/customer queries via phone, email, and chat.
Looking to get Placed? Try our Placement Guarantee Plan
Coordinate with internal departments (Operations, Billing, Medical Team) for issue resolution.
Maintain and update customer records in CRM systems.
Follow up with patients/customers to ensure issue closure.
Escalate critical cases to the concerned team on time.
Maintain confidentiality of patient information as per healthcare compliance standards.
Achieve defined SLA and quality metrics.
Skills
EnglishHindi SpeakingDomestic Voice ProcessVoice ProcessDomesticHindiVoiceCustomer SupportCustomer SupportOperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
25 Apr 26, 05:09 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
