Lifecell International - General Manager - Information Technology

Role Overview:

The General Manager - IT will be responsible for defining and executing the organization's IT strategy, ensuring robust infrastructure operations, driving digital transformation, and maintaining the highest standards of information security and regulatory compliance within a healthcare environment.

1. IT Strategy & Governance:

- Define and execute IT strategy aligned with organizational, clinical, and business objectives.

- Establish IT governance frameworks, policies, and standard operating procedures.

- Drive digital transformation initiatives across healthcare operations.

- Ensure compliance with healthcare regulatory standards and statutory requirements.

2. Infrastructure & IT Operations:

- Manage IT infrastructure including data centers, cloud platforms, servers, networks, and end-user devices.

- Ensure high availability, performance, scalability, and reliability of mission-critical systems.

- Oversee IT service management processes including incident, problem, change, and asset management.

- Establish, maintain, and periodically test Disaster Recovery (DR) and Business Continuity Plans (BCP).

3. Information Security & ISMS (ISO/IEC 27001):

- Lead end-to-end ISMS implementation and maintenance in line with ISO/IEC 27001 standards.

- Define and enforce information security policies, procedures, and controls.

- Conduct risk assessments, risk treatment plans, and maintain the Statement of Applicability (SoA).

- Ensure compliance with healthcare data protection and information security regulations.

- Manage internal audits, external audits, surveillance audits, and certification processes.

- Oversee security incident management, breach response, root cause analysis, and corrective actions.

- Conduct periodic Vulnerability Assessments and Penetration Testing (VAPT).

- Promote information security awareness and training across the organization.

4. Compliance & Regulatory Management:

- Ensure compliance with NABL, ISO standards, and applicable healthcare regulations.

- Support statutory audits, customer audits, and regulatory inspections.

- Maintain comprehensive documentation and audit evidence for certifications and accreditations.

5. Vendor & Stakeholder Management:

- Manage IT vendors, OEMs, cloud service providers, telecom partners, and system integrators.

- Negotiate contracts, SLAs, renewals, and drive cost optimization initiatives.

- Collaborate closely with clinicians, diagnostics, operations, finance, HR, and compliance teams.

6. Budgeting & Financial Control:

- Own and manage IT budgets (CAPEX & OPEX).

- Ensure cost-effective technology investments with clear ROI and business value.

- Maintain financial controls and audit readiness for IT expenditures.

7. Team Leadership & Capability Building:

- Lead, mentor, and develop IT managers, engineers, application support, and security teams.

- Define roles, KRAs, KPIs, and performance objectives.

- Build internal capabilities in healthcare IT, cybersecurity, and compliance.

- Foster a culture of accountability, innovation, and continuous improvement.

- Strong expertise in enterprise infrastructure management and maintenance.

- Mandatory hands-on experience with cloud platforms: AWS and Azure.

- Knowledge of AI implementation and use cases will be an added advantage.

- Strong experience in infrastructure management and IT operations.

- Hands-on expertise in AWS and Azure cloud environments.

- In-depth knowledge of enterprise networks, cybersecurity, and IT compliance.

- Proven ability to lead IT infrastructure teams and manage enterprise-scale systems.

- Knowledge of ITIL processes and best practices.

- Exposure to vendor management, budgeting, and financial planning.