Internship Trainee

*Roles & Responsibilities:*

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers:
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Keep records of customer interactions, process customer accounts and file

documents:

• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and act as customers advocate
• To share VOC of the customers and assist to improve processes and policies

*Requirements:*

• Excellent communication and problem-solving skills
• English and Hindi should be fluent