Customer Care Executives

Customer Care Executive

Job Location: Dehradun

Position: Customer Care Executive

Experience: 0-1 Yrs

• Qualification
• 12th Pass/Graduates any.
• Role description

• Advises present or prospective customers by answering incoming calls on a rotating basis;
• Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy or retain product or service by following a prepared script to give product reference information.
• Documents transactions by completing forms and record logs.
• Maintains database by entering, verifying, and backing up data.
• Keeps equipment operational by following manufacturers instructions and established
• Procedures; notifying team leader of needed repairs.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.

Key Skills

• Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge

Good to Have

• Must have their own vehicle.

General Traits

The incumbent should display following traits

• Must be a team player
• Good analytical and problem solving skills.
• Must possess good communication skills; written and oral
• Self-motivated individual who can lead the team by example and can take initiatives.