ServiceNow Developer

Exp:3 to 5 years

ServiceNow Developer is responsible for designing, building, and maintaining solutions on the ServiceNow platform by developing custom applications, workflows, and integrations using JavaScript and web services.

• Must have worked on ServiceNow Ticketing System in a Developer role.
• Should have experience in ServiceNow Integration with middleware platforms, monitoring tools, building custom solutions.
• Develop integrations with other systems and applications using ServiceNows web services and APIs.
• Write custom scripts and business rules in JavaScript to add dynamic behavior to workflows and applications.
• Configure the platform, including forms, lists, and reports, to improve user experience and functionality.
• Should be smart enough to analyze the business opportunity, find opportunity to automate, adopt AI.
• Should be familiar with ITIL process and concept.
• Familiarity with ServiceNow products Virtual Agent, Now Assist and Integration Hub.
• Should do testing and validation.
• Should have clear understanding about deployment of changes.
• Find opportunities for automation, ROI by looking at the history of tickets and SOPs.
• Create comprehensive documentation.

Must Have

• Advanced proficiency in JavaScript, Glide scripting, Business Rules, and UI policies.
• Solid background in data structures, algorithms, object-oriented design, design patterns, and performance/scalability optimization.
• Practical experience in integrating Agentic AI for automated decision-making and workflow orchestration.
• Proven hands-on skills in REST/SOAP API integrations and working with external AI models.

Good to have : ServiceNow Certified System Administrator/Application Developer.