Support Associate

Location: Sector 135, Noida

Company: Livekeeping Technologies Pvt Ltd.(An IndiaMART Company)

Experience: 0.6 – 3 Years

Working Days: 6 Days a Week

About the Role

We are looking for a Customer Success Executive who will be responsible for managing the overall

customer experience by ensuring smooth onboarding, resolving queries, maintaining strong client

Key Responsibilities

● Connect with customers to understand their requirements and provide appropriate

guidance regarding the product and services.

● Assist customers during onboarding and ensure smooth product setup and usage.

● Handle customer queries and concerns through calls, emails, or other communication

channels.

● Regularly follow up with existing customers to ensure satisfaction and address any issues.

● Guide customers on product features and help them utilize the platform effectively.

● Maintain strong relationships with customers to ensure long-term engagement.

● Coordinate with internal teams to resolve customer issues in a timely manner.

● Keep track of customer interactions, feedback, and service requests.

● Inform customers about relevant product updates, benefits, and available solutions.

● Ensure timely completion of customer requests and maintain service quality standards.

Eligibility Criteria

● Graduation in any discipline.

● Customer-focused mindset with strong problem-solving ability.

● Ability to manage follow-ups and maintain customer relationships.

● Basic understanding of CRM tools and customer handling processes.

● Good verbal and strong email communication.

● Good understanding of MS Excel.

● Minimum 60% in both 10th and 12th standard.