Collections Officer

What role you will play in team: You'll be responsible for contacting borrowers who are behind on their loan payments and working with them to establish repayment plans.

What you will do: You will manage delinquent accounts, negotiate payment arrangements, and ensure compliance with all regulatory guidelines.

Key responsibility:

• Contact borrowers with delinquent accounts.
• Negotiate repayment plans.
• Maintain accurate records of collection activity.
• Adhere to all regulatory compliance guidelines.
• Escalate problematic accounts to management.
• Maintain a high level of customer service, while remaining firm and professional.

Required Qualification and Skills:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Experience in debt collection (preferred).
• Strong organizational and time management skills.
• Knowledge of debt collection laws and regulations.
• Proficiency in using collection software.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Training and development opportunities.
• Health Insurance
• Paid time off

A Day in the Life: A typical day involves making calls to borrowers, negotiating repayment plans, and updating account information.