Cloud Operations Manager

Department Icon IT / Software Development & Related
Posted: 1 year ago
2-8 years
All India
IT / Software Development & Related
Work from Office
Full Time

Posted: 1 year ago
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Job Description

    As an experienced Delivery/Ops Manager in Cloud Operations, you will be responsible for leading a team of ~100 engineers to ensure service excellence, operational efficiency, and customer satisfaction across major cloud service providers like AWS, Azure, and GCP. Your role will involve managing shift schedules, implementing ITIL best practices, driving automation, and collaborating with cross-functional teams for infrastructure improvements.

    Key Responsibilities:

    • Act as the primary point of escalation for Cloud service delivery for enterprise customers.
    • Ensure SLAs, KPIs, and contractual obligations are consistently met.
    • Conduct regular service reviews with key clients to address any issues or concerns.
    • Manage and mentor a 100+ member engineering team working in shifts round the clock.
    • Optimize shift schedules to ensure full coverage and efficient workload management.
    • Drive performance management, training, and career development initiatives for the team.
    • Implement ITIL best practices for incident, problem, and change management processes.
    • Ensure proper documentation, runbooks, and knowledge base maintenance for operational efficiency.
    • Identify and implement automation opportunities to enhance operational efficiency.
    • Oversee cost optimization, security compliance, and performance monitoring efforts.
    • Collaborate with architects and DevOps teams for continuous infrastructure improvements.
    • Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery processes.
    • Provide regular updates to leadership on delivery performance, risks, and areas for improvement.

    Required Skills & Qualifications:

    • You should have a minimum of 8 years of experience in IT services, with at least 2 years in Cloud/Operations delivery management.
    • Strong working knowledge of cloud services, particularly AWS and Azure, is essential.
    • Demonstrated experience in managing small to large customer portfolios with 50+ accounts.
    • Proven track record of managing large teams in a 24x7 operational setup.
    • Strong understanding of ITIL frameworks, with ITIL v3 or v4 certification preferred.
    • Excellent communication, leadership, and stakeholder management skills are crucial for this role.

    - Experience with tools like ServiceNow, Jira, MS Project, CloudWatch, Azure Monitor, etc., will be beneficial in executing your responsibilities effectively.,

Skills

Change ManagementManagementJiraServiceNowSnowflakeAWSAzureCloudWatchGCPAzure MonitorMS ProjectITIL FrameworksCloud Service Delivery

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About Company

Over 300+ businesses around the world have trusted us in their journey to go Digital. For them and many others, a Digital Infrastructure partner can help their resources converge and deliver transformation which is required to be successful in the new normal. We help them converge and transform. We are Locuz! We are while a reseller of Enterprise Core Infrastructure, but are extremely specialized in deployments and transformation of simple things as keeping lights on for your business. Our offerings for Digital Infrastructure ensure that the 3 key tenets of Infrastructure Namely Security, Performance, and Availability, are one hundred percent baked into how we deliver services for Hybrid Cloud. Over the decades, we have immersed ourselves extensively in core data-centre related technologies solving any & every Infrastructure challenge our clients have faced. Only few companies really understand that Cloud, Big Data and HPC are converging faster than ever before and we have established ourselves as the one GO TO team that has a deep understanding of such convergence and our customers are taking advantage of our capabilities in their Digital journey.In our effort to beat the curve, we have invested heavily in Cloud Engineering and have rolled out offerings that deliver great value to our customers. Here is a glimpse of our in- house IPs: ClouTor, Conquo, & Ganana. These Solution Accelerators have been successfully deployed in leading enterprises and has helped customers extract greater RoI from their IT Infrastructure assets. We are a strong team of specialists & domain experts, passionate about providing a wide range of advisory, implementation & managed services in deploying & managing complex IT Infrastructure in the face of rapid technological change while avoiding the pitfalls of Security, Agility, Availability & Service Management.Locuz Inc. is a wholly owned subsidiary of Locuz and is its representative company in the US, based in Edison, New Jersey.
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