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Job Description
- As an experienced Delivery/Ops Manager in Cloud Operations, you will be responsible for leading a team of ~100 engineers to ensure service excellence, operational efficiency, and customer satisfaction across major cloud service providers like AWS, Azure, and GCP. Your role will involve managing shift schedules, implementing ITIL best practices, driving automation, and collaborating with cross-functional teams for infrastructure improvements.
- Act as the primary point of escalation for Cloud service delivery for enterprise customers.
- Ensure SLAs, KPIs, and contractual obligations are consistently met.
- Conduct regular service reviews with key clients to address any issues or concerns.
- Manage and mentor a 100+ member engineering team working in shifts round the clock.
- Optimize shift schedules to ensure full coverage and efficient workload management.
- Drive performance management, training, and career development initiatives for the team.
- Implement ITIL best practices for incident, problem, and change management processes.
- Ensure proper documentation, runbooks, and knowledge base maintenance for operational efficiency.
- Identify and implement automation opportunities to enhance operational efficiency.
- Oversee cost optimization, security compliance, and performance monitoring efforts.
- Collaborate with architects and DevOps teams for continuous infrastructure improvements.
- Work closely with Sales, Pre-Sales, and Customer Success teams for seamless onboarding and delivery processes.
- Provide regular updates to leadership on delivery performance, risks, and areas for improvement.
- You should have a minimum of 8 years of experience in IT services, with at least 2 years in Cloud/Operations delivery management.
- Strong working knowledge of cloud services, particularly AWS and Azure, is essential.
- Demonstrated experience in managing small to large customer portfolios with 50+ accounts.
- Proven track record of managing large teams in a 24x7 operational setup.
- Strong understanding of ITIL frameworks, with ITIL v3 or v4 certification preferred.
- Excellent communication, leadership, and stakeholder management skills are crucial for this role.
Key Responsibilities:
Required Skills & Qualifications:
- Experience with tools like ServiceNow, Jira, MS Project, CloudWatch, Azure Monitor, etc., will be beneficial in executing your responsibilities effectively.,
Skills
Change ManagementManagementJiraServiceNowSnowflakeAWSAzureCloudWatchGCPAzure MonitorMS ProjectITIL FrameworksCloud Service DeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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