Sales And Support Executive

Sales Support Executive

About the Role

This is a varied support role in a growing business. Alongside the core client-communication and coordination duties, the responsibilities will develop over time and will include supporting a range of sales, marketing and content activities as business priorities change. The role suits someone who enjoys variety, picks up new tools quickly, and is comfortable moving between different kinds of work across the week.

Key Responsibilities

Customer attention and calling

• Attend to incoming customer and end-user enquiries by phone, email and messaging channels, and respond within agreed timelines.
• Make outbound calls from assigned calling lists to introduce services and record the requirement.
• Capture enquiry details against the agreed question set requirement, site, scale, contact person and timeline.
• Answer routine service and product queries using the approved information and FAQ material provided.
• Refer technical, commercial and pricing questions to the reporting manager rather than responding directly.
• Make follow-up and courtesy calls on assigned items, and report the outcome of each.
• Arrange meetings and site visits as instructed, and confirm the arrangements in writing.

Enquiry logging and reporting

• Log assigned enquiries, calls and interactions in the Enquiry Manager on the same working day.
• Record the agreed fields completely and accurately for every entry.
• Update assigned records after each interaction so the status stays current.
• Flag assigned items that are stalled or overdue for follow-up to the reporting manager.
• Maintain the daily and weekly call and activity report in the agreed format.
• Research publicly available market and site information as assigned, and compile it into the given format.

Document and presentation support

• Prepare first drafts of routine correspondence and standard documents using approved templates and the information provided, for review before issue.
• Format, compile, convert and compress documents as instructed.
• Proofread assigned documents for spelling, grammar, numbering and formatting consistency.
• Assist with preparing presentations, product information sheets and standard information packs from supplied content.
• Maintain organised digital filing of assigned documents and records.
• Assist with translation of routine correspondence between English and Arabic as assigned.

Content and project support

• Support the production of marketing and sales content as assigned including research, drafting, sourcing visuals, organising material and preparing files.
• Assist with stages of video and digital content production under direction, such as collecting reference material, generating or organising images using the tools provided, reviewing output against the brief, and preparing files for the next stage.
• Support social media and digital content tasks, including scheduling, posting and basic copy preparation from approved content.
• Maintain content libraries, asset folders and the marketing-material catalogue, keeping files organised, named consistently and searchable.
• Assist with event, campaign and promotional activity preparation as required.
• Learn and use the business tools and AI platforms adopted by the company for drafting, translation, design and content production.

Task manager and meeting support

• Collect status updates on assigned items from the relevant departments ahead of weekly meetings.
• Record minutes for assigned meetings decisions, commitments, deadlines and owners.
• Enter assigned tasks in the task manager with the agreed heading, description and activity format.
• Circulate approved minutes and task lists, and follow up on progress of assigned items.
• Maintain the follow-up tracker and report items pending beyond their deadline.

Coordination support

• Coordinate appointments, site visits and service calls between departments as instructed.
• Chase information and updates required from departments on assigned items.
• Collect quotations from suppliers on assigned requirements and prepare the comparison in the given format.

General and evolving support

• Handle recurring administrative tasks allocated by the reporting manager.
• Take on assigned support work as priorities change through the week, including tasks outside the usual routine.
• Assist with research, data compilation, list preparation and ad-hoc requests as they arise.
• Support new activities, business lines and internal projects as the business develops, with guidance and training provided.
• Maintain confidentiality of all company, client and commercial information handled in the course of the role.

Note: responsibilities will be reviewed and extended over time in line with business requirements and the postholder's developing capability.

Candidate Requirements

Experience and education

• Previous experience in sales support, customer service, client coordination, telesales or administration.
• Bachelor's degree or diploma in Business Administration, Commerce, Marketing or a related field, or equivalent practical experience.
• Experience in telecom, internet services, IT or facility management is an advantage.

Language

• Fluent spoken and written English essential.
• Arabic reading, writing and speaking strong advantage [or: essential].
• Additional languages such as Hindi, Malayalam or Urdu are an advantage for end-user support.

Communication

• Confident, courteous telephone manner with clear pronunciation.
• Strong written communication with correct grammar and a professional tone.
• Active listening and accurate note-taking during calls.
• Ability to explain services in simple, non-technical language using the approved information.
• Patience and composure when handling complaints or repeated queries.
• Knowing when to answer and when to refer a question upward.

Adaptability and learning

• Comfortable working across different types of task within the same week and switching between them without losing accuracy.
• Quick to learn new systems, software and tools, including AI and content-production platforms, with minimal hand-holding.
• Willingness to take on new and unfamiliar work, and to learn the skills required for it.
• Flexibility when priorities change at short notice.
• Resourcefulness able to work out a sensible first approach before asking, and to ask clearly when stuck.
• Interest in developing skills beyond the starting scope of the role.

Organisation and follow-through

• Strong follow-up discipline closing the loop on every assigned item without being reminded.
• High attention to detail in data entry, proofreading and record keeping.
• Ability to manage multiple assigned tasks simultaneously without losing track of any.
• Good time management and the ability to work to daily and weekly targets.
• Ability to re-prioritise when urgent work is assigned mid-task.

Accuracy and reliability

• Accuracy in handling names, numbers, dates and figures.
• Ability to work within fixed templates without altering approved wording.
• Willingness to check work before submitting it for review.
• Understanding that all outgoing material is reviewed and approved before issue.

Systems and digital ability

• Proficiency in Microsoft Office, particularly Excel and Word.
• Comfortable learning and working daily in a CRM, enquiry-management or task-management system.
• Confident use of email, WhatsApp Business and collaboration tools.
• Willingness to learn and use AI tools for drafting, translation, image generation and document preparation.
• Basic PDF handling, formatting and file conversion.
• Basic familiarity with design, editing or content tools (Canva, image editing, video editing or similar) is an advantage full training provided.
• General digital confidence and an interest in new tools and ways of working.

Personal attributes

• Reliability and punctuality.
• Honesty in reporting accurate reporting of outcomes, including unfavourable ones.
• Discretion and confidentiality in handling company information.
• Willingness to work within defined responsibilities and escalate appropriately.
• Initiative to complete assigned work without needing repeated instruction.
• Ability to take instruction and feedback and apply it.
• Positive approach to varied workloads and changing priorities.
• Team orientation and willingness to support colleagues at busy periods.

Additional Experience We Value

• Familiarity with CRM or enquiry-management platforms.
• Experience in an outbound or inbound calling environment.
• Experience preparing activity or call reports.
• Exposure to marketing, content creation or social media work in a business setting.
• Experience using AI tools in a work context.
• Basic understanding of internet connectivity or Wi-Fi services.
• Exposure to GCC business culture and client expectations.