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Job Description
Role & responsibilities
- Service Excellence & Standards: Ensure all customer touchpoints and workshops adhere to ISO 9001:2015 and Tata Motors' global quality management protocols to maintain consistent service delivery.
- Customer Centricity & Feedback: Drive the Customer Satisfaction Index (CSI) by actively resolving grievances and using "Voice of Customer" data to improve product and service experiences.
- Revenue & Retention Growth: Increase after-sales revenue by promoting Annual Maintenance Contracts (AMC) and spare parts through strategic customer loyalty and fleet management programs.
Preferred candidate profile
Any graduate with experience in customer support in automobile industry
Skills
Customer Experience ManagementCustomer ExperienceCustomer SatisfactionCustomer FocusCustomer OperationsCustomer Support OperationsCustomer ManagementCustomer EngagementCustomer SupportCustomer SatisfactionFleet ManagementMaintenanceService DeliveryDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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