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Job Description
Role & responsibilities
- AreaFocusOperationsManaging shop workflow, scheduling repairs, and maintaining equipment.
- FinancialsMeeting revenue targets for labor and parts, and managing the department budget.
- Customer RelationsHandling high-level complaints and ensuring "Fix It Right The First Time" (FRFT) scores.
- ComplianceEnsuring the shop meets environmental, safety, and manufacturer warranty standards.
Preferred candidate profile
Technical SkillUnderstanding of modern vehicle diagnostics and EV systems.
Soft SkillLeadership, mentorship, and high-stress communication.
Skills
After Sales SupportWarranty ManagementService OperationsCustomer Satisfaction IndexService ManagementAftersalesWarranty HandlingTechnical ServicesOperationsCustomer RelationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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