E-Commerce Key Account Manager

Job description / Role

Overview

Job title: E-commerce Key Account Manager - Dubai, UAE.

Hello, were LOréal.

Were not just building brands; were shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity youve been searching for.

A day in the life

As an E-commerce Key Account Manager for the LOréal Dermatological Beauty (LDB) Division, youll play a pivotal role in driving the divisions online growth in the UAE. Reporting to the E-commerce Manager, youll work closely with cross-functional teams to ensure our trusted dermatological brands like La Roche-Posay, CeraVe, and Vichy deliver exceptional consumer experiences online. Youll lead strategic partnerships with key e-commerce players, manage performance metrics, and identify growth opportunities to scale our online business.

General description

In charge of driving the online business and growth of the accounts:

• In charge of the online sales target of the accounts
• Negotiate and align business plans with online clients
• Be an expert of e-commerce both internally and externally
• Effectively plan and monitor business performance
• Manage the daily mid-term and long-term interface between the client and LOréal

Duties and responsibilities

• Oversee the brands online sales and development of an excellent user experience and customer journey
• Drive performance, traffic, and conversion to maximize sales
• Build joint business plans with key partners and manage day-to-day relationship
• Develops and tailors activation plan and ensures execution
• 
  Optimize gross-to-net and manage customer PnL
• Manage promo budget and track performance and ROI
• Ensure operational excellence through planning, forecasting, in collaboration with supply chain team
• Collaborate with cross-functional teams on various tasks: finance, operations, content, media, and activations
• Set business objectives to media counterparts, monitor results, and recommend amendments to maximize impact
• Share experience and best practices with Tribe members (CDO and other E-Retail Brand Managers)
• Define e-commerce dashboard with clear KPIs qualitative (sell in, sell out, market data, and digital shelf)

Knowledge and experience

• Brand vision and understanding associated with good product sensitivity
• Strong digital mindset
• Experience in e-commerce
• Strong customer and consumer journey understanding
• Experience in collaborative work; ability to form strong relationships with various stakeholders
• Develops online content to communicate brand story while driving brand awareness, engagement, and advocacy:
• Have in-depth knowledge of markets, competition, and audiences in order to curate and create relevant and engaging content that helps drive engagement
• Lead brainstorming, ideation, and conversations around social communication direction for both big ideas for key launches and day-to-day content strategy
• Manages day-to-day operation of local social accounts
• Plans, develops, and executes monthly social media content calendar
• Optimize performance of performance media
• Effectively track and report consumer data, insights, and learnings

Skills and abilities

• Highly analytical and familiar with online experiences
• Equally comfortable co-developing a strategy and also implementing it with brand teams day-to-day
• Familiarity with web analytics tools

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  Get Hired
• A confident and articulate communicator capable of inspiring strong collaboration within an organization.
• Strong interest in understanding and driving user behavior
• Demonstrative skills in handling many assignments simultaneously in a fast-paced environment while maintaining attention to detail
• Analytical, process-oriented, and comfortable with data analysis tools.

Your experience includes:

• 4 to 6 years in e-commerce business, with a proven track record in key account management
• Hands-on experience with major e-commerce platforms
• Managing monthly turnover targets and KPIs
• Indirect team management through distributors

Whats in it for you

• A place for you to leave your comfort zone and grow beyond your potential (here, youll be encouraged to try new things and take risks!)
• Real responsibility from day one—theres no sitting on the sidelines at LOréal
• An environment where people of every ethnicity, social background, age, religion, gender as well as people with disabilities, are accepted, can speak up, will thrive, and are celebrated
• A place where you can contribute to something bigger! Many of our brands have societal and environmental causes to make a concrete difference

Who we are

The mission of LOréal Dermatological Beauty (LDB) is to pioneer health and beauty by offering life-changing and sustainable dermatological solutions for all. Our trusted brands, including La Roche-Posay, CeraVe, and Vichy, are recommended by dermatologists, general practitioners, and pharmacists worldwide.

LOréal is present in 150 markets on five continents. For more than a century, LOréal has devoted itself solely to "Create beauty that moves the world"; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale while making sure we stay committed to making the world a more inclusive and a better place for everyone and our planet.

Were committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individuals visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.