Senior Analyst, MST Operations

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowes offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowes

Lowes is a FORTUNEregistered 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowes India

Lowes India, the Global Capability Center of Lowes Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowes India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India.

About Team

The Merchandising Service Team supports Lowes in maintaining the Big Three in-store priorities: cleanliness, full stock, and proper service. The team drives merchandising execution by aligning operational workflows, capacity planning, reset prioritization, audit readiness, and SOP governance across business partners and store teams.

MST acts as a key liaison between Project Planning, field teams, and cross-functional stakeholders by providing data-driven insights, process standards, and execution support to improve decision-making and reduce operational friction. The team focuses on improving communication, labor-hour accuracy, planning efficiency, and service quality through structured analysis, performance tracking, root-cause identification, and continuous process improvement.

MST ensures merchandising strategies are executed with consistency, accuracy, and speed while supporting store productivity, audit compliance, and a high-quality customer experience.

Job Summary

The Senior Analyst supports MST operations by owning complex workflows, analyzing performance trends, and driving process improvements across Reset, Service, audit, and planning activities. This role partners with MST, Project Planning, and cross-functional stakeholders to identify operational gaps, improve labor-hour accuracy, reduce communication touchpoints, and streamline planning processes.

The Senior Analyst is expected to lead root-cause analysis, maintain governance standards, develop reporting insights, and guide analysts in improving execution quality, consistency, and productivity

Roles & Responsibilities

Core Responsibilities:

• Own complex MST workflows end-to-end and ensure timely, accurate execution across all MST Functions.
• Analyze labor hours, workload trends, audit results, and operational performance to identify risks and opportunities.
• Lead root-cause analysis for recurring issues, process gaps, and execution delays.
• Partner with Project Planning, MST, and business stakeholders to improve communication and planning efficiency.
• Maintain and improve SOPs, knowledge repositories, templates, and governance documentation.
• Build and review trackers, leverage dashboards, and reports to support data-driven decisions.
• Support audit readiness for Reset and Service processes and ensure compliance with operational standards.
• Mentor Analysts and Associate Analysts by sharing process knowledge, reviewing outputs, and supporting capability building.
• Partners with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams

• 4+ Years

Required Minimum Qualifications

• Bachelors Degree

Primary Skills (must have)

Key Skills: Data Literacy & Data Interpretation, Advanced Excel, Retail Domain Experience, Business Analysis & Root Cause Analysis (RCA), Stakeholder Management and Strong Communication & Articulation Skills.

• Strong Communication Skills, Attention to Detail
• Advanced MS Excel & MS Office
• Strong Project Management Practice
• Analytical Skills (Trend Variance, Identify Systemic Gaps, Process Optimization)
• Project Management Tools
• Labor/Resource Planning