Sales Support Specialist

Role & responsibilities

• Support school and program setup activities, including webstore validation, webstore setup, source code creation, Blue Cherry setup, and Blue Cherry maintenance through HubSpot or other internal systems.
• Assist with sales operations requests including pricelist setup, customized assortment authorization forms, sales imports to HubSpot, and maintenance of accurate customer and account information.
• Coordinate bulk order management activities, including quote preparation, purchase agreement support, order entry, revisions, and follow-up communication.
• Maintain and support assigned account groups, including TIN account management and other account maintenance tasks as assigned.
• Develop and maintain prospect contact lists to support sales outreach, pipeline development, and customer growth initiatives.
• Apply a working understanding of the sales cycle, school account processes, HubSpot workflows, Kibo/webstore processes, and internal support systems to complete requests efficiently.
• Communicate clearly with sales, account management, operations, and internal support teams to confirm requirements, resolve questions, and minimize delays caused by handoffs or time zone differences.
• Participate in status calls, project updates, and feedback loops to ensure requests are completed accurately and on time.
• Follow documented SOPs while also using good judgment to handle conversational, interactive, or project-based requests that may require clarification or prioritization.

Preferred candidate profile

• Experience in sales support, account coordination, customer service, order management, or a related administrative support role.
• Strong attention to detail and commitment to accuracy in data entry, order processing, account setup, and system maintenance.
• Ability to understand and follow established processes, SOPs, and workflow requirements while adapting to changing priorities.
• Comfort working in multiple systems such as CRM platforms, order management tools, webstore platforms, spreadsheets, and internal ticketing or request systems.
• Clear written and verbal communication skills, with the ability to ask effective questions, document updates, and provide timely status communication.
• Strong organizational skills with the ability to manage multiple requests, deadlines, and follow-up items simultaneously.
• Ability to work independently while collaborating effectively with sales, account management, operations, and technical support teams.
• Demonstrated problem-solving skills and willingness to learn school sales processes, product setup requirements, customer workflows, and internal systems.

• CRM and workflow management: HubSpot, Smartsheet
• Order, account, and webstore systems: Blue Cherry, Kibo
• Productivity and reporting tools: Microsoft Office, including Teams, Excel, PowerPoint and Word

Perks and benefits

• Insurance Benefits - Health, Accident and Term Life
• Fixed Annual Bonus
• Hybrid work (4 Days from office)