Customer Support Executive-Hyderabad

LTIMindtree hiring for Customer Support Engineer Order Management for Hyderabad Location.

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Exp-3 to 4 yrs

Notice period-immediate to 15days only

Location- Hyderabad

Shift- Night shift only(US process)

Mandatory skills-

• B2B Customer Service / Order Management / Logistics within a BPO/BPS environment.

Job description-

Key Responsibilities

Customer Relationship Management

• Manage daytoday customer inquiries for a defined country cluster (e.g., UK region).
• Maintain longterm, relationshipbased engagement with B2B clients.
• Ensure customer-centric handling of issues, complaints, and escalations.

Order & Supply Chain Operations

• Handle order processing, order tracking, delivery followups, and fulfilment exceptions.
• Coordinate with Supply Chain, Planning, and Logistics teams to ensure timely execution.
• Support Transportation & Logistics workflows by monitoring order movement and resolving bottlenecks.

Issue, Escalation & Complaint Management

• Log, track, and resolve complaints in a structured and timely manner.
• Collaborate cross-functionally to drive closure and communicate updates proactively to customers.

Tools & Systems

• Operate efficiently on SAP (order management, logistics coordination).
• Use Salesforce for case management, workflow tracking, and customer updates.
• Update records accurately and adhere to SLA/KPI expectations.

Weekend Coverage

• Participate in rotational weekend support (SaturdaySunday) to ensure operational continuity.

Required Skills & Qualifications

• 24 years of experience in B2B Customer Service / Order Management / Logistics within a BPO/BPS environment.
• Strong techno-functional skills with SAP and Salesforce exposure.
• Excellent communication, coordination, and stakeholder management abilities.
• Ability to work in a structured, stable, relationship-based model rather than transactional call handling.
• Problem-solving mindset with customer-centric behavior.

Key Competencies

• Customer First Mindset
• Detail Orientation
• Cross-functional Collaboration
• Analytical Thinking
• Accountability & Ownership