Software Support Executive

• Software Support Executive
• Company: Lucid IT Solutions Pvt Ltd
• Job Location: Bengaluru, Karnataka, India
• Employment Type: Full-time
• Experience Required: 0 years (freshers eligible)
• Salary: 2L a year
• We are looking for enthusiastic freshers who are curious, good with people and eager to learn.
• You don't need prior experience. We will train you on our ERP software and the hospitality domain. You bring the attitude to learn and grow.
• What You'll Do
• Learn and become proficient in the LUCID Hospitality ERP.Help customers resolve software and operational queries.
• Troubleshoot issues through phone, remote and online support.
• Guide users on the right use of the software.
• Coordinate with Product, Implementation and Development teams when required.
• Ensure timely resolution and a great customer experience.
• Understand and support users ranging from Stewards and Cashiers to Restaurant Managers, Department Heads, General Managers and Business Owners.
• Who We're Looking For
• Freshers with Diploma / B.Sc. / B.Com. / BCA / BBA / MCA / MBA or any relevant qualification.
• Good communication and basic computer skills.
• Logical thinking and problem-solving ability.
• Positive attitude and willingness to learn.
• Customer-friendly, responsible and comfortable working in a fast-paced environment.
• Knowledge of regional languages is an advantage.
• What You Can Expect
• Structured training on ERP software and hospitality operations.
• Hands-on exposure to real-world customer and business scenarios.

Opportunities to grow into Product Support, Implementation, Customer Success, Business Analysis and leadership roles.If you're eager to learn, enjoy solving problems and want to build a career in technology, we'd love to hear from you.

• Compensation: Up to 200,000.00 per year
• Benefits:
• Provident FundWork Location: In person .