Fresher

Department Icon Operations Maintenance & Support
Posted: 1 week ago
1-4 years
Mumbai, Mumbai Suburban, Navi Mumbai
Operations Maintenance & Support
work from office
Full Time
Closes 2 Jan 2027

Posted: 1 week ago
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Job Description

Roles and Responsibilities :

  • Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
  • Process transactions, update records, and maintain accurate documentation of all interactions with customers.
  • Provide product information, answer questions, and address concerns related to products/services offered by the company.
  • Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

  • 1-4 years of experience in BPO/Call Centre environment.
  • Excellent English communication skills (written & spoken).
  • Ability to work on international voice processes (US/UK) with ease.

Skills

Communication SkillsInternational VoiceBPOEnglishGood English CommunicationVoice ProcessInternationalProcessBpo

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About Company

Lumina Datamatics is a trusted partner to several companies in the global publishing and retail industries, addressing their needs in content, technology and commerce. As a strategic partner, Lumina Datamatics helps its clients improve their business competitiveness and achieve operational efficiency. The benefits delivered by its relevant solutions include reduced time to market for new products and services, increased efficiency in business processes, as well as deep reader and buyer insights. For publishers, Lumina Datamatics manages end-to-end publishing processes—from content creation till product delivery. Added to these are capabilities to generate feedback from readers and buyers. This is achieved mainly with the combination of deep domain expertise and innovative application of technology tools and platforms. For retailers, Lumina Datamatics provides a competitive edge to increase sales through advanced content solutions, business intelligence with content, and e-commerce technology platforms. Lumina Datamatics has a geographically diverse portfolio with a footprint across four continents—Americas, Asia, Australia and Europe.
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