International Voice Process Executive

Department Icon Operations Maintenance & Support
Posted: 12 hours ago
2-6 years
Mumbai, Mumbai Suburban, Navi Mumbai
Operations Maintenance & Support
work from office
Full Time
Closes 11 Jan 2027

Posted: 12 hours ago
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Job Description

Roles and Responsibilities :

  • Handle customer inquiries from various countries, including US, UK, Australia, Canada, and more.
  • Process customer requests through phone calls, emails, or chats in a timely and efficient manner.
  • Resolve issues promptly and professionally to ensure high levels of customer satisfaction.
  • Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

  • 2-6 years of experience in an International BPO environment handling international voice processes (US Voice Process).
  • Strong communication skills for effective interaction with customers across different cultures and languages.
  • Ability to work on rotational shifts including night shifts as per business requirements.

Skills

International VoiceUs Voice ProcessInternational BPOBPOVoice ProcessInternationalProcessVoiceCustomer SatisfactionBpoVoice ProcessInternational Voice Process

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About Company

Lumina Datamatics is a trusted partner to several companies in the global publishing and retail industries, addressing their needs in content, technology and commerce. As a strategic partner, Lumina Datamatics helps its clients improve their business competitiveness and achieve operational efficiency. The benefits delivered by its relevant solutions include reduced time to market for new products and services, increased efficiency in business processes, as well as deep reader and buyer insights. For publishers, Lumina Datamatics manages end-to-end publishing processes—from content creation till product delivery. Added to these are capabilities to generate feedback from readers and buyers. This is achieved mainly with the combination of deep domain expertise and innovative application of technology tools and platforms. For retailers, Lumina Datamatics provides a competitive edge to increase sales through advanced content solutions, business intelligence with content, and e-commerce technology platforms. Lumina Datamatics has a geographically diverse portfolio with a footprint across four continents—Americas, Asia, Australia and Europe.
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