International Voice Process

Department Icon Operations Maintenance & Support
Posted: 12 hours ago
1-7 years
Mumbai
Operations Maintenance & Support
work from office
Full Time
Closes 11 Jan 2027

Posted: 12 hours ago
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Job Description

Roles and Responsibilities :

  • Partner Onboarding: Lead the end-to-end onboarding process for new partners/sellers, ensuring a smooth and efficient transition onto the Client platform.
  • Training and Support: Provide comprehensive training and ongoing support to partners/sellers, helping them navigate the client’s systems, policies, and best practices.
  • Process Improvement: Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.
  • Relationship Management: Build and maintain strong relationships with partners, acting as their primary point of contact during the incubation period.
  • Job Requirements :
  • 1-7 years of experience in international BPO/call center environment.
  • Strong communication skills for handling international voice processes (US English).
  • Ability to work flexible shifts including night shit

Skills

BPOInternational BPOInternationalCustomer SupportUs Voice ProcessInternational VoiceVoiceInternational Voice ProcessCall CenterBpoInternational Voice ProcessVoice Process

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About Company

Lumina Datamatics is a trusted partner to several companies in the global publishing and retail industries, addressing their needs in content, technology and commerce. As a strategic partner, Lumina Datamatics helps its clients improve their business competitiveness and achieve operational efficiency. The benefits delivered by its relevant solutions include reduced time to market for new products and services, increased efficiency in business processes, as well as deep reader and buyer insights. For publishers, Lumina Datamatics manages end-to-end publishing processes—from content creation till product delivery. Added to these are capabilities to generate feedback from readers and buyers. This is achieved mainly with the combination of deep domain expertise and innovative application of technology tools and platforms. For retailers, Lumina Datamatics provides a competitive edge to increase sales through advanced content solutions, business intelligence with content, and e-commerce technology platforms. Lumina Datamatics has a geographically diverse portfolio with a footprint across four continents—Americas, Asia, Australia and Europe.
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