An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Roles and Responsibilities :
- Conduct call audits to identify areas of improvement in customer service quality.
- Monitor calls to ensure compliance with company standards and policies.
- Analyze data from call recordings to provide insights on agent performance and training needs.
- Collaborate with trainers to develop targeted training programs based on findings.
Job Requirements :
- 1-6 years of experience in a similar role within the BPO/Call Centre industry.
- Strong understanding of call monitoring, call audit, and quality analysis principles.
- Ability to analyze complex data sets and create actionable recommendations for process improvements.
Skills
Call MonitoringAuditingCall AuditQualityAnalysisQuality AnalysisCallingMonitoringIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
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