US Customer Support

Department Icon Operations Maintenance & Support
Posted: 1 week ago
1-8 years
Mumbai, Mumbai Suburban, Thane
Operations Maintenance & Support
work from office
Full Time
Closes 3 Jan 2027

Posted: 1 week ago
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Job Description

Roles and Responsibilities :

  • Handle international calls from customers, resolving their queries and concerns in a timely and professional manner.
  • Provide exceptional customer service by understanding their needs, addressing issues promptly, and ensuring high levels of satisfaction.
  • Process transactions accurately and efficiently while maintaining attention to detail to avoid errors or discrepancies.
  • Identify opportunities for upselling/cross-selling products or services based on customer interactions.

Job Requirements :

  • 1-8 years of experience in an International BPO environment with expertise in handling international calls.
  • Excellent communication skills with the ability to understand diverse accents and dialects.
  • Proficiency in processing transactions using computer software applications such as CRM systems.
  • Strong focus on customer retention through excellent customer handling skills.

Skills

Sales ServiceCustomer RetentionRetentionCommunication SkillsInternational VoiceHandlingInternational CallingInternational BPOCustomer RetentionCustomer ServiceCustomer HandlingBpoCustomer Support

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About Company

Lumina Datamatics is a trusted partner to several companies in the global publishing and retail industries, addressing their needs in content, technology and commerce. As a strategic partner, Lumina Datamatics helps its clients improve their business competitiveness and achieve operational efficiency. The benefits delivered by its relevant solutions include reduced time to market for new products and services, increased efficiency in business processes, as well as deep reader and buyer insights. For publishers, Lumina Datamatics manages end-to-end publishing processes—from content creation till product delivery. Added to these are capabilities to generate feedback from readers and buyers. This is achieved mainly with the combination of deep domain expertise and innovative application of technology tools and platforms. For retailers, Lumina Datamatics provides a competitive edge to increase sales through advanced content solutions, business intelligence with content, and e-commerce technology platforms. Lumina Datamatics has a geographically diverse portfolio with a footprint across four continents—Americas, Asia, Australia and Europe.
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