An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Roles and Responsibilities :
- Monitor and analyze real-time data from various sources such as Avaya, Genesys, IEX, and Aspect to identify trends and patterns.
- Provide real-time analytics insights to stakeholders through reports and dashboards using tools like Workforce Management (WFM) software.
- Collaborate with teams to troubleshoot issues related to call center operations, including root cause analysis and resolution.
- Develop and maintain documentation of monitoring procedures, policies, and best practices for quality assurance purposes.
Job Requirements :
- 2-5 years of experience in a similar role or industry.
- Strong understanding of real-time analysis principles and techniques.
- Proficiency in working with multiple systems such as Avaya, Genesys, IEX, Aspect.
Skills
WorkforceAspectWFMRTATimeReal Time PcrManagementWorkforce ManagementOperationsCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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