An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.
About the Role
The Partner & Services Enablement Operations Lead owns the operational backbone for the team, including ServiceNow support, learning and certification administration, partner readiness data, and partner demo-portal provisioning across Galaxy and Single Architecture. The role supports a sustained workload of approximately 825 ServiceNow requests a year from approximately 8,000 internal and external contacts. Its focus is to reduce avoidable demand, automate repeatable work, improve partner experience, and return consultant capacity to strategic enablement.
Role purpose : Deliver a scalable, data-led operations model for Partner and Services Enablement by combining effective case management with AI-assisted triage, self-service, process automation, automated portal provisioning, accurate readiness tracking, and strong lifecycle governance.
Key Responsibilities
What Success Looks Like
Success will be measured through the following operational outcomes:
- Request volume, backlog, first-response time, and resolution time against agreed service levels.
- Reduction in repeat tickets and percentage of eligible requests resolved through self-service or automation.
- Partner NPS or transactional satisfaction for enablement support.
- Portal demand, provisioning cycle time, on-time delivery, first-time-right rate, and exception resolution across Galaxy and Single Architecture.
- Percentage of active portals with accurate ownership and lifecycle records, with renewals, access reviews, and retirement decisions completed on time.
- Consultant hours returned to strategic enablement through centralisation, automation, and self-service.
- Accuracy, completeness, and turnaround time of partner and customer enablement-progress reports requested through ServiceNow or email.
Required Experience
- Experience in partner, services, enablement, learning, customer, or SaaS operations.
- Demonstrated success redesigning services or processes to reduce demand, increase self-service, automate workflows, and release specialist capacity.
- Hands-on experience with ServiceNow workflows, AI-assisted triage or routing, knowledge management, service levels, and reporting.
AI & Continuous Learning
- Applies AI-assisted triage, routing, self-service, and workflow automation with appropriate human oversight, privacy, security, data-quality, and responsible-AI controls.
- Uses AI tools every day in their own work and can show an example where AI changed how the work is done, not just how fast.
- Evaluates AI output critically for accuracy, bias, privacy and data handling, and knows when a human must decide.
- Actively explores internal (Cornerstone AI) and external tools, brings recommendations to the team, and retires tools and processes that do not earn their place.
- Keeps skills current through communities, certifications, hands-on experimentation and industry learning, and shares what they learn with the team.
How You Work
- Customer obsessed: Start with the learner's and the account's problem, not the tool.
- Innovate and transform: Challenge the status quo and retire systems and processes that do not earn their place.
- Proactive: See problems and act before being asked.
- Get it done: Ship, measure and iterate.
- Forward looking: Plan for where technology and the business are going.
Skills
Workflow AutomationArchitectureLeadershipOperationsAi SolutionsToolsLMSStakeholder ManagementOperationsProduct SupportAdministrationDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
New Operations Maintenance & Support roles in Hyderabad.
One email a day. Unsubscribe any time.
