Services Operations Analyst

• Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
• Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
• Scope and execute project/programs aimed at garnering efficiency and overall profitability.
• Ownership and maintenance of the CRM systems and ensuring data accuracy.
• Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
• Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
• Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
• Influence project objectives and direction with company leaders.
• Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
• Structure and build out complex reporting needs and deliver presentations.
• Assist global resourcing team as needed with services staffing internally and externally with partners.
• Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.

• Bachelor's ideally or equivalent experience.
• 4+ year of experience in the field or in a related area.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
• Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
• Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
• Exceptional data analysis skills with advanced knowledge of MS Excel.
• Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.

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