Technical Account Manager

Cornerstonebelieves human potential grows exponentially when AI works in service ofpeople. Global Customer Support is where that promise is kept - one customer,one case, one conversation at a time.

Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.

Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).

Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.

Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.

Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching

• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.

GATES: account iCSAT + renewaloutcomes