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Job Description
- 24/7 (should be comfortable working in night shifts and rotational week offs)
- Immediate joiners only
- Can add few notice 0-15 days who are currently serving notice already
- Job Summary
- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met
Skills required:
- Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.
- 100% WORK FROM OFFICE
Minimum Years of experience needed 6+ months in International Customer Service and Collections
Skills
BPOInternational BPOInternationalCallingCustomer SupportCallsInternational VoiceCenterOperationsCustomer ServiceCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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