Customer Relationship Manager

Company Description Luxon TATA is an authorized Tata Motors dealership dedicated to providing high-quality vehicles and customer service in Kerala. The company focuses on delivering reliable passenger and commercial vehicles that meet diverse mobility needs. As part of a trusted automotive brand network, Luxon TATA emphasizes transparency, professionalism, and long-term customer relationships. Team members work in a performance-driven environment with opportunities to interact directly with customers and contribute to business growth. The dealership continues to expand its services and seeks professionals who are passionate about customer experience and the automotive industry.

Role Description This is a full-time, on-site Customer Relationship Manager role based in Cheranallur. The Customer Relationship Manager will oversee the end-to-end customer experience, from initial inquiry to post-sales follow-up, ensuring timely responses and high customer satisfaction. Responsibilities include handling customer calls and walk-ins, understanding customer needs, coordinating test drives, and assisting with product information and financing options. The role will track and manage customer data in CRM tools, follow up on leads, handle customer concerns, and coordinate with sales, service, and finance teams to resolve issues promptly. The Customer Relationship Manager will also prepare regular reports on customer feedback and retention, support customer engagement campaigns, and contribute ideas to improve processes and loyalty initiatives.

Qualifications

• Strong customer service and relationship management skills, with the ability to handle inquiries, concerns, and feedback professionally.
• Excellent communication and interpersonal skills, including clear verbal communication, active listening, and confident in-person interaction.
• Basic proficiency with CRM systems, MS Office tools, and the ability to maintain accurate customer records and reports.
• Sales support skills, including lead follow-up, coordination of test drives, and collaboration with sales and service teams.
• Problem-solving and conflict-resolution abilities, with a calm, solution-focused approach under pressure.
• Strong organizational and time-management skills, with attention to detail and the ability to handle multiple customer requests.
• Prior experience in automotive sales, dealership operations, or customer-facing roles is preferred but not mandatory.
• Bachelors degree or diploma in Business, Marketing, or a related field is an advantage.
• Willingness to work on-site in Cheranallur and occasionally during peak hours, weekends, or special events as required.