Presales Solution Architect

Job Summary:
We are looking for a dynamic and technically proficient Presales Solution Architect to join our Services Business Unit (BU). This role demands strong expertise in Security, Networking, and Mobility domains and will be pivotal in stitching complex IT service deals, collaborating with sales teams, engaging with partners and customers, designing end- to-end solutions, preparing Statements of Work (SOW), and creating detailed effort estimations.
Key Roles & Responsibilities:
Presales & Solution Design
- Act as a technical expert in Security, Networking, and Mobility for IT services solutions.
- Engage with customers and channel partners to understand business challenges and technical requirements.
- Design customized service solutions aligned with customer needs.
- Collaborate with OEMs, service delivery, and project teams for developing solution proposals.
SOW & Effort Estimation
- Prepare detailed Statement of Work (SOW) documents clearly outlining deliverables, timelines, and responsibilities.
- Conduct effort estimations based on complexity, scope, and resource requirements.

- Define delivery models (onsite/offshore/hybrid) and SLAs as per project scope.
Bid Management & Deal Structuring
- Own and manage the technical response for RFPs, RFIs, and RFQs.
- Collaborate with internal stakeholders (sales, delivery, legal, and finance) for deal structuring and pricing.
- Build compelling proposals that articulate business value and technical benefits.
Stakeholder Collaboration:
- Work closely with the Sales team to position services effectively and drive revenue.
- Interface with customers to provide clarity on solutions, approach, and service capabilities.
- Maintain strong relationships with OEM partners to stay updated on technology trends and solution offerings.
Knowledge Management & Enablement
- Continuously enhance domain knowledge on latest Security, Networking, and Mobility trends and services.
- Contribute to development of reusable solution templates, case studies, and delivery frameworks.

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Required Skills & Experience:
- 2 to 10 years of experience in Presales/Solution Architect roles within IT Services.
Strong hands-on knowledge in:
- Cybersecurity technologies: Firewalls, SIEM, Endpoint Security, Identity & Access Management.
- Networking: SD-WAN, LAN/WAN, Switching/Routing, Wireless.
- Enterprise Mobility: MDM, BYOD strategies, secure access management.
- Demonstrated experience in writing SOWs, designing solutions, and creating effort estimates.
- Deep understanding of ITIL processes and service delivery life cycle.
- Proven experience handling complex, multi-technology deals.
- Excellent presentation, communication, and stakeholder management skills.
Preferred Certifications (Nice to Have):
- CCNP / CCIE / CISSP / CISM / CEH / CompTIA Security+
- TOGAF / ITIL Foundation / PMP
- OEM-specific certifications (Cisco, Fortinet, Palo Alto, etc.)