Sr Manager – AutoRek Support

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&Gs ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Provide expert-level support across AutoRek as part of the BAU (Business As Usual) support team.
• Troubleshoot complex issues raised by users during key reporting cycles.

• Analyse and resolve ServiceNow tickets, adhering to SLAs.
• Address functional issues through configuration changes and educating users on tool capabilities.
• Support version upgrades and lead service reviews with vendor.
  

#REF!

• Support the end user training sessions on AutoRek latest processes and functions.

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• Promote awareness of audit and compliance principles in daily operations of the team.
• Evaluate new requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.
• Act as a primary point of contact for business users regarding AutoRek queries and issues.
• Communicate effectively with stakeholders to understand requirements, manage expectations, and provide timely updates on issue resolution.
• Participate in change management discussions and impact assessments for new business requirements.
  

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.