Senior ServiceNow SecOps QA Consultant

Job description / Role

Summary

We are looking for a Senior ServiceNow SecOps QA Consultant to ensure the quality of ServiceNow Security Operations implementations. You will plan and run functional, integration, and regression testing across SecOps modules and integrations, and build test automation using the ServiceNow Automated Test Framework (ATF).

Must have: Hands-on QA and testing experience with ServiceNow, including SecOps modules (SIR and/or VR). Onsite in Dubai.

Responsibilities

• Create test strategies, test plans, and test cases for ServiceNow SecOps implementations.
• Run functional, integration, regression, and user acceptance testing across SIR, VR, and related modules.
• Test integrations between ServiceNow and security tools (SIEM, vulnerability scanners, and EDR), including data flows and automated actions.
• Build and maintain automated tests using the ServiceNow Automated Test Framework (ATF).
• Validate security workflows, playbooks, SLAs, assignment rules, notifications, and access controls (roles and ACLs).
• Log, track, and manage defects, and work with developers to resolve them.
• Perform regression testing for ServiceNow upgrades, patches, and releases.
• Support UAT with business and security teams, and prepare test reports.
• Ensure test coverage of requirements and maintain testing documentation.
• Improve QA processes and best practices across the project.

Requirements

• 6+ years of QA and testing experience, including significant experience testing ServiceNow.
• Must have: Hands-on testing experience with ServiceNow SecOps modules (SIR and/or VR).
• Strong experience with the ServiceNow Automated Test Framework (ATF).
• Experience testing integrations (REST/SOAP APIs), ideally with security tools.
• Good understanding of security operations processes, including incident response and vulnerability management.
• Experience with test and defect management tools (Jira, ServiceNow Test Management, or Azure DevOps).
• Experience working in Agile environments.
• Bachelor’s degree in IT, Computer Science, or a related field.

Nice to have

• ServiceNow certifications: CSA, CIS - Security Incident Response, or CIS - Vulnerability Response.
• Testing certifications (ISTQB Foundation or Advanced).
• Experience with other automation tools (Selenium, Tricentis Tosca, or Postman).
• Experience in banking, government, or other regulated sectors in the UAE/GCC.