Posted: 1 week ago
5-10 years
Chennai(Velachery)
Operations Maintenance & Support
work from office
Full Time
Closes 2 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description
- Manage daily service centre operations and ensure smooth workshop functioning.
- Achieve monthly service revenue, labour sales and spare parts targets.
- Monitor daily vehicle inflow, job cards, service bookings and vehicle delivery.
- Lead and supervise Service Advisors, Technicians, Team Leaders and workshop staff.
- Ensure timely vehicle servicing and delivery with high-quality workmanship.
- Handle customer complaints and ensure quick and effective resolution.
- Monitor technician productivity, workshop efficiency and manpower utilization.
- Ensure proper job allocation and workflow management.
- Improve customer satisfaction, customer retention and repeat service visits.
- Monitor service reminders, follow-up calls and customer feedback.
- Coordinate with the Spare Parts Department to ensure availability of genuine spare parts.
- Ensure compliance with Honda service standards, processes and guidelines.
- Conduct regular team meetings and employee performance reviews.
- Monitor workshop cleanliness, safety and discipline.
- Prepare daily, weekly and monthly service performance reports for management.
Skills
Automobile ServiceService ManagementAutomobileManagementServicingOperationsCustomer RetentionCustomer SatisfactionDeliveryTechnicianIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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