Lodha Group - Luxury Sales Specialist

We Are Hiring
Role: Luxury Sales Specialist
Job Profile:
As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross-selling initiatives.
This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross-functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue.
Key Responsibilities
Client Relationship Management & Coordination:
- Act as the primary point of contact for HNI clients.
- Drive timely resolution of client requirements through proactive collaboration with cross-functional stakeholders.
- Maintain clear, professional, and high-impact communication across all client interactions.
- Partner closely with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution of client engagement and business initiatives.

Revenue Growth & Monetization:
- Identify, develop, and drive upselling and cross-selling opportunities across the existing client portfolio.
- Build and strengthen strategic referral and acquisition channels, including Family Offices, Wealth Managers, and the Hurun Network, to expand the customer base.
- Recommend tailored solutions aligned with client requirements while maximizing commercial outcomes.
- Own opportunities end-to-end, from identification and engagement through successful closure.
Analytics & Business Insights:
- Leverage CRM and data analytics to identify high-potential customers and revenue opportunities.
- Analyse customer behaviour and market trends to drive focused actions.
- Monitor pipeline, conversions, and key performance metrics.
Role Requirements
Process Excellence & Compliance:
- Maintain accurate CRM records and sales pipeline updates.
- Ensure adherence to internal processes, pricing guidelines, and compliance standards.
Skills & Competencies:
- Strong analytical, communication, and negotiation skills.
- Commercial mindset with the ability to identify revenue opportunities.
- High ownership, attention to detail, and customer focus.
- Ability to manage multiple stakeholders in a fast-paced environment.
Experience:
- 12+ years of experience in Enterprise Sales, Key Account Management, Customer Success, Relationship Management, or Account Management.
- Experience in Real Estate, Wealth Management, Luxury Retail, Hospitality, Private Banking, or similar customer-centric industries.
- Experience managing HNI/UHNI clients will be an added advantage.
Preferred Attributes:
- Customer-first approach with strong commercial acumen.
- Structured, organized, and target-oriented.
- Collaborative, proactive, and driven to deliver business outcomes.