Cluster Manager - Livelihood

Cluster Manager/ Center Manager

Strategic Planning and Leadership Collaborate with the Regional Director/Associate Director to plan and lead the effective management of skilling programs across the assigned cluster. Ensure timely and complete achievement of key project deliverables, including community and employer network building, enrolments, placements, and job retention through the allotted skilling centres. Program Implementation and Expansion Plan and lead market assessment activities to monitor labor market trends and devise strategies for aligning existing programs or proposing new initiatives. Oversee project location identification and setup activities, ensuring adherence to agreed timelines and standards. Monitoring and Evaluation Conduct regular monitoring and evaluation to assess project health and implement appropriate course corrections as needed. Ensure accurate and reliable MIS and data reporting for the assigned cluster, maintaining transparency and accountability. Stakeholder Engagement Liaise with stakeholders, including community leaders and other agencies, to foster collaboration and support program objectives. Collaborate with internal stakeholders, including the Livelihoods Division, Sustainability Team, and other departments, to ensure alignment and support for program activities. Operational Leadership Lead mobilization and outreach efforts to connect with communities and engage youth effectively. Drive placement and employer-connect initiatives, ensuring strong partnerships and employment opportunities for program participants. Team Development and Capacity Building Mentor and coach staff across assigned skilling centers to ensure high performance and adherence to organizational policies and procedures. Foster a culture of continuous improvement, enhancing staff capabilities and program delivery. Reporting and Governance Support the Regional Director/Associate Director with mandatory reporting activities by preparing and sharing periodic performance reports for the assigned city/cluster. Ensure full compliance with project hygiene and governance indicators, maintaining high standards of quality and accountability. Special Initiatives and Innovation Plan and lead special initiatives or projects as assigned, contributing to regional and organizational goals. Continuously innovate to improve project delivery, staff performance, and program offerings. This role demands a proactive and detail-oriented leader with a passion for driving impactful skilling initiatives, building partnerships, and ensuring measurable outcomes.

Skills, Knowledge and Qualifications Criteria Essentials/Desirables Knowledge ? Understanding of the Skill ecosystem in India including knowledge about CSR driven, NSDC-driven, DGT-driven and Industry-driven skill ecosystems ? Local employer engagement, market study on jobs, regular visits and meet with employers and workplaces, etc. ? Quality delivery, leading new work culture, mentoring the staff, timely communication with management, etc. ? Building good relationships with community leaders, alumni, local support systems, etc. ? Ensure all Centers are Gold Level and support Silver level centers to become Gold. ? Handhold DLMs, Mentoring, Coaching, Buddy system, upskilling staff, content feedback, etc. ? New methods, approaches, strategies, partnership opportunities employers & institutions, Brand Building and linkages, Alumni, etc. ? Strategic Management with high governance: Spending (budget and expenditure - OpEx, CapEx), HR (recruitment, Induction, and reduction in attrition), Centre setup and procurement, troubleshooting. ? Building Mega Centers, migration to new work culture, leading Mindshift, Ensuring quality delivery, etc. ? To ensure Programme efficacy and performance quality linked with 5-6 key parameters Targets (supply & demand), Quality, Batch sign-off without spillover, drop-out ratio, DD batches, retention, etc. ? To always bridge the RD-DLM link, timely documentation and reporting (upward and downward communication), support to RDs (as mini RDs), etc. Skills ? Excellent project management skills which include devise and use project/account plans, budgets, monitoring & evaluation, and other financial information ? Excellent Staffing and People Management skills ? Excellent communication skills, verbal and written, (including the preparation of MIS, Reports and Communication material) ? Highly Tech-savvy Attributes ? Ability to successfully operate under high-pressure, stressful and time-bound work environment ? Ability to work with and influence people at all levels ? Maintain a positive attitude and go-getter attitude at all times ? Ability to network and liaise for cooperation & collaboration with all stakeholders, internal & external ? Able to work comfortably in a changing organization Academic & Professional requirements ? Minimum 08-10 years of total work experience within which minimum 4 years in a multi-center management role in the Skilling industry ? Post-graduation in Management/MSW/Social Science ? Experience of managing a portfolio of activities in a target-driven environment ? Experience in Market scan and Employer relationship building activities ? Experience of managing internal relationships within multi-disciplinary teams ? Willing to travel extensively within the assigned City/Cluster.

Locations - Bangalore, Chennai & Hyderabad

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