Customer Support Executive

Customer Support Associate (Technical Support)

Location: Bhopal, Madhya Pradesh

Department: Customer Support

Employment Type: Full-Time

About the Role

• We are seeking a proactive and customer-focused Customer Support Executive (Technical Support) to
• deliver exceptionalsupport experiences and ensure customer success with our SaaS products. The ideal
• candidate will possess strong technical aptitude, excellent communication skills, and the ability to
• troubleshoot and resolve customer issues efficiently while maintaining high service standards.

Key Responsibilities

• ● Provide technical and functionalsupport to customersthrough email, chat, and virtual meetings.
• ● Assist customers with product onboarding,setup, configuration, and adoption.
• ● Troubleshoot application, integration, configuration, and workflow-related issues.
• ● Analyze customer requirements and provide accurate, timely, and effective solutions.
• ● Identify configuration issues, user errors, and product defects, escalating cases with proper
• documentation when required.
• ● Address customer inquiriesrelated to subscriptions, renewals, upgrades, billing, and account
• management.
• ● Ensure adherence to defined Service Level Agreements(SLAs) while managing multiple support
• requests.
• ● Maintain accurate and detailed records of customer interactions, issues, and resolutions within
• support systems.
• ● Collaborate with Product, Development, and Customer Successteamsto facilitate timely issue
• resolution.
• ● Continuously enhance product knowledge and stay updated on integrations, APIs, automation
• workflows, and industry best practices.
• ● Contribute to customersatisfaction,retention, and overallservice excellence.

Required Qualifications

• ● Bachelors degree in B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or an equivalent technical
• discipline.
• ● Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman, SaaS platforms,
• and automation workflows.
• ● Excellent written and verbal communication skillsin English.
• ● Strong analytical, troubleshooting, and problem-solving abilities.
• ● High level of ownership, accountability, and attention to detail.
• ● Ability to manage customer interactions professionally and independently.

Preferred Experience

• ● 0–3 years of experience in Technical Support, Product Support, SaaS Support, Customer Support,
• or a related role.
• ● Fresh graduates with strong technical fundamentals, excellent communication skills, and a
• customer-first mindset are encouraged to apply.