Growth Marketing Analyst

We are hiring a Customer Experience Specialist (Growth Marketing) to own the end-to-end customer journey for our vernacular touchpoints. You will identify experience gaps, design experiments to fix them, and build measurement frameworks to track whether CX is actually improving over time.

Position: Consultant (in the marketing department)

Experience: 3-5 years

Interested candidates can share their profile at [HIDDEN TEXT] with the CTC details.

Roles & Responsibilities

• Map the customer journey for regional language users across key touchpoints - identify friction points, drop-offs, and opportunities.
• Own the A/B testing and experimentation roadmap — define what to test, design test hypotheses, and drive execution.
• Build CX measurement frameworks — NPS, CSAT, task completion rates, funnel conversion metrics.
• Analyse customer feedback (VOC), support tickets, and behavioural data to surface experience issues.
• Act as point of contact for key client, ensuring the seamless communication and mainitaing the high level of client satisfaction.
• Understand customer behaviour, and work on improving the customer journey.
• Collaborate with Linguists to validate language/content quality hypotheses through structured tests.
• Present experiment results and CX recommendations to leadership.

Candidate Profile

• Experience in CX, growth, product, or experimentation roles — in e-commerce, D2C, marketplace, or digital-first companies.
• Hands-on experience running A/B tests or controlled experiments (tools: Optimizely, VWO, internal platforms, or similar)
• Excellent verbal and written communication skills.
• Ability to think in structured hypotheses — We believe [X] because of [Y], so well test [Z]
• Experience with journey mapping, service blueprinting, or CX audit methodologies.
• Can work on GTM strategies and cusotmer behaviour.

Note

• The responsibilities are not restricted to the above defined KRA.
• The above KRA can be changed subject to change in role, responsibilities or due to change in work profile.
• The KRA defined above can be revised based on individuals performance and capabilities.

Omnicom Production / Magnon (India) is one of the countrys largest integrated advertising, digital, and marketing‑performance agency groups. As part of the Fortune 250 Omnicom Group (NYSE: OMC), OP / Magnon (India) operates with over 800 professionals across its offices in Delhi, Mumbai, and Bangalore.

The Group comprises three award‑winning agencies — Omnicom Production (India), magnon agency, and magnon sancus — delivering comprehensive, end‑to‑end marketing solutions. These span advertising, digital and social media, creative production, media services, localization, linguistics, and outsourced marketing‑solutions labs supporting leading global and Indian brands.

OP / Magnon (India) is an equal opportunity employer. We welcome talent from all sections of society and do not discriminate on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other characteristic protected by applicable law.