Front Office Incharge

Role & responsibilities

• Lead and supervise the team of Service Advisors.
• Monitor daily appointment scheduling and customer flow.
• Guide advisors in proper job card preparation and cost estimation.
• Conduct daily briefings and performance reviews with the team.
• Ensure smooth vehicle reception and delivery process.
• Handle escalated customer complaints and critical cases.
• Monitor customer satisfaction scores (CSI) and feedback.
• Coordinate with Workshop Manager / Floor Supervisor for job progress.
• Track service revenue, labour targets, and upselling performance.
• Monitor pending vehicles and ensure timely delivery.

Preferred candidate profile

• Strong leadership and team management skills
• Excellent customer handling abilities
• Knowledge of automobile service operations
• Revenue monitoring & upselling expertise
• Prior experience handling Service Advisors is mandatory