Service Advisor

Role & responsibilities

• Greet customers professionally and ensure a positive first impression.
• Listen carefully to customer complaints and record their service requirements accurately.
• Explain repair, maintenance, and additional service options in simple terms.
• Provide clear cost and time estimates.
• Recommend impulse or value-added products and services such as:
• Car accessories and detailing.
• Engine oil upgrades.
• Wheel alignment/balancing.
• AMC (Annual Maintenance Contracts), extended warranties, and service plans.
• Obtain necessary approvals before starting repairs.
• Keep customers informed of vehicle status and any additional work suggested by technicians.

Preferred candidate profile

• Basic understanding of automotive systems and service processes.
• Proficiency in job card creation, billing, and service management software (like Autoline, DMS, or similar).
• Customer-oriented mindset with a focus on satisfaction and retention.