Sr. Consultant - DWS (Desktop Engg/Desktop Support) Job

Experience

5-8 Years

Roles and Responsibilities:

• Design deployments: Architect software delivery and patch management strategies.
• Co-management setup: Configure workloads between SCCM and Microsoft Intune.
• Asset optimization: Analyze Lansweeper data to identify unauthorized software.
• Image creation: Build and maintain Windows Autopilot and OS deployment (OSD) images.
• Strategy roadmaps: Define the global enterprise endpoint and modern management strategy.
• Infrastructure design: Architect global SCCM, Intune, and Lansweeper environments.
• Vendor governance: Manage licensing, vendor relationships, and compliance audits.
• Security alignment: Partner with security teams to enforce compliance baselines.
• Team leadership: Mentor junior engineers and oversee daily operational deliverables.
• Driving key KPI improvement month on month
• Drive Knowledge Management , Process management, Client sign off
• Drive Key initiatives, CSIP, Automations , Customer Value additions
• Drive Ticket Reduction, Effort Reduction,
• Lead Client discussion on Key initiatives driving and outcomes
• Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
• Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
• Understanding and adopting AI in the area of operation and able show value addition to client.
• Drive CSAT and TCSAT >4.5 /5.

Qualifications and Education Requirements:

• Degree: Bachelors degree
• 8+ years infrastructure experience.
• Certification: Microsoft Certified: Enterprise Administrator Expert or equivalent.
• Frameworks: ITIL v4 certification or deep operational knowledge.
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

Preferred Skills:

• Cloud Security: Experience with Microsoft Defender for Endpoint.
• Multi-Platform: Managing diverse fleets including Windows, macOS, iOS, and Android.

Behavioral Attributes:

• Leadership: Proven ability to guide teams and influence executive stakeholders.
• Strategic Vision: Ability to align technical choices with long-term business goals.
• Risk Management: Skilled at evaluating security risks against user productivity.

Required Technical/ Functional Competencies

Primary Skills:

• Enterprise Architecture: Designing highly available, global SCCM and Intune infrastructures.
• Modern Management: Transitioning legacy on-premises workloads to cloud-native Intune/Autopilot.
• Asset Intelligence: Enterprise-wide Lansweeper architecture, software asset management (SAM), and compliance.
• Identity Management: Advanced Azure Active Directory (Microsoft Entra ID) and Conditional Access policies.
• Unified Endpoint Management: Advanced SCCM infrastructure and Intune co-management engineering.
• Cloud Services: Cloud Management Gateway (CMG) and Tenant Attach configuration.
• Automation: Proficient PowerShell scripting for deployment and remediation.
• Asset Governance: Advanced Lansweeper deployment, scanning optimization, and custom reporting.
• Fluent in English, in both oral and written communication
• Willingness to do US Shifts, ability to working from office is preferred, location will be city with Yash Office.

Desirable Skills:

• Security Compliance: Vulnerability remediation and BitLocker management via Intune.
• Server Admin: Windows Server administration and IIS management.
• Budgeting: Estimating cloud licensing and infrastructure costs.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

• Demonstrates a can do attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications