Collection Executive - NPA Collection

Role & responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base 
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies 
• Implementing various collection strategies identified by the vertical according to ageing contracts.