Customer Relationship Manager

Role & responsibilities

• Build and maintain strong relationships with customers to ensure high satisfaction and retention.
• Address customer queries, complaints, and service requests in a timely manner.
• Coordinate with internal teams to ensure smooth loan processing and customer support.
• Monitor customer portfolios and identify opportunities for cross-selling and upselling products.
• Conduct regular customer visits and follow-ups to strengthen engagement and business growth.
• Ensure compliance with company policies while delivering an excellent customer experience.

Preferred candidate profile

• Graduate/Postgraduate with 3-5 years of experience in NBFC, Banking, or Financial Services.
• Strong customer relationship management and communication skills.
• Experience in handling loan customers, customer servicing, and issue resolution.