Customer Relationship Manager

Role & responsibilities

• Build and maintain strong relationships with customers to ensure high satisfaction and retention.
• Address customer queries, concerns, and service requests in a timely and professional manner.
• Coordinate with internal teams to provide seamless customer service and issue resolution.
• Identify opportunities for cross-selling and upselling products/services based on customer needs.
• Monitor customer feedback and implement initiatives to enhance the overall customer experience.
• Ensure regular follow-ups with customers and maintain accurate customer records and interactions.

Preferred candidate profile

• Graduate/Postgraduate with more than 3 years of experience in customer service, relationship management, NBFC, banking, or financial services.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric approach with the ability to build and maintain long-term relationships.