Executive Retail Branch

Company Description Mahindra & Mahindra Financial Services Limited (Mahindra Finance), part of the Mahindra Group, is one of Indias leading non-banking finance companies with a strong focus on rural and semi-urban markets. The company serves over 10 million customers, manages assets under management of more than USD 11 billion, and operates through over 1,369 offices across 4,80,000 villages and 7,500 towns. Mahindra Finance is a leading financier for vehicles and tractors and also offers products such as Fixed Deposits and SME Loans. It is the only Indian non-banking finance company listed on the Dow Jones Sustainability Index in the Emerging Market category (2019), and works through specialized subsidiaries in insurance broking, rural housing finance, and mutual fund investment management, as well as a joint venture in the US for vehicle financing.

Role Description This full-time Executive Retail Branch role at Mahindra Finance is based in Kottarakara and follows a hybrid work model, combining on-site branch responsibilities with some work-from-home flexibility. The role involves overseeing day-to-day retail branch operations, including transaction processing, documentation, and compliance with company policies and regulatory requirements. The Executive Retail Branch will support sales efforts for vehicle, tractor, and other financial products, conduct basic market and customer analysis, and contribute to retail marketing activities within the local catchment area. The role includes managing customer interactions, resolving service issues, ensuring high levels of customer satisfaction, and coordinating with internal teams to ensure smooth branch functioning and achievement of business targets.

Qualifications

• Strong Retail Operations skills, including handling branch processes, documentation, and compliance.
• Solid Analytical Skills to interpret customer data, assess creditworthiness at a basic level, and support business decisions.
• Knowledge of Retail Marketing practices to support local promotional activities and enhance branch visibility.
• Demonstrated Customer Service capabilities to handle queries, resolve concerns, and maintain long-term relationships.
• Effective Communication skills, both verbal and written, to interact with customers and internal stakeholders.
• Bachelors degree in Business, Finance, Commerce, or a related field is preferred.
• Basic understanding of financial products (loans, deposits, insurance) and local market dynamics.
• Ability to work in a hybrid environment, manage time effectively, and meet branch performance targets.
• Proficiency in MS Office and comfort with digital tools and core banking or loan management systems.
• Fluency in local language and English to support customer engagement in Kottarakara and surrounding areas.