IAM Service Operations Specialist

Purpose of the job

Takes over the daily operating activities and thus enables the proper and secure provision of the IT systems and applications

Roles and Responsibilites

• Operates the IT systems or applications according to Standard Operating Procedures and Operations Manuals
• Perform user access provisioning, modification, and de-provisioning for employees, contractors, and third parties.
• Performs Request Fulfilment activities (e.g. user management, provide new instances of databases, etc.)
• Supports the Incident Management activities according to the respective process to reduce service interruption or decrease of service quality to the minimum and according to agreed OLAs and SLAs
• Ensures that all components are continually monitored and identifies potential problems or trends before failures or performance degradation occur
• Ensures that the information in the CMDB is kept up to date

Typical Tasks

• Implements monitoring activities for IT infrastructure components and applications based on defined monitoring procedures
• Supports the Change Management Process by performing changes on IT Infrastructure components or applications
• Executes and monitors system or application backups
• Validates that batch jobs are executed as planned
• Performs Patch Management activities
• Performs implementation actions regarding the deployment of new releases
• Analyses and remedies failures or restores systems after breakdown
• Maintains the operational knowledge base

Technical competencies

• 3-4 years of experience in one of the market leading IAM solutions, preferably Omada Identity
• Experience in SQL and powershell queries
• Experience in Active Directory
• Optional Skills
• IT Security Best Practices
• LDAP
• Authorization concepts
• Experience in reading and writing Scripts and APIs
• Experience in PowerShell
• Good knowledge of ITIL framework
• Good knowledge of IAM concept

Behavioral competencies

• Language skills: Fluent in English, additional languages are welcome
• Team player (especially working with global / intercultural teams)
• Good communication skills (in writing and verbally)
• Strong analytical and problem-solving skills (target oriented)
• Must work well under pressure / excellent time Management / conflict Management

Our Offering;We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.We encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!After receiving your online application, the interview process will typically be, once your profile will get shortlisted.#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.Do you have any questions

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