Manager - Customer Quality Assurance

Your Contribution

• Customer PPM within defined targets
• Customer complaints within defined targets
• Customer Satisfactions
• Customer audits follow up and closure on time.
• Response to customer on time.

Your Experience And Qualification

Qualification: BE. B. Tech In Mechanical/Automobile

Experience: 12 to 15 years

Customer Quality Assurance

• In process Quality support to production.
• Manage and coordinate the Quality issues (Customer complaints and Concerns) between the Customer plant and Mahle Plant.
• Interact with the customers for their requirements and needs on the seral production parts.
• Respond to the customers on time for the containment actions and counter measures within the defined timeline.
• Active participation in Customer complaint management for (8D) Root cause analysis and corrective action implementation within the defined timeline.
• Tracking of Customer scorecard for Quality results and ensure customer wise quality metrics are met within the defined targets.
• Sending monthly reports to the customer based on their request – 4M Change declaration, PDI Inspection reports and Layout inspection reports.
• Active participation in Field claim issues / Top Quality issues for Root cause analysis and corrective action.
• Obtain PPAP approval for the serial production parts for any Process changes / 4M changes.
• Customer audit coordination and action follow up and closure.
• Coordinate for Customer satisfaction survey.
• Verification of CAPA for the past customer complaints for sustenance in the process.
• Participate in the internal rejection analysis to identify the failure modes related to potential customer complaints and initiate corrective action.

Add advantage: Handled Hyundai customer

Customer Quality Feedback

Customer Complaint Management (RCA) – 0kms / Field issues

Sending monthly reports to Customer

PPAP Preparation for serial production parts.

LPC for all NPD parts

Customer audit coordination.

Minimum Requirements

• Fluent written and spoken English and Tamil.
• Excellent administration skills.
• Passion to learn new concepts, technologies, and processes

Our Offering;

• We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.
• We encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
• After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions

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